NestLink is a web dashboard + tenant mobile app for managing building communities. This documentation explains the core concepts, roles, and every major feature so you can onboard a building quickly and use the platform confidently.

There is no installation required for the web dashboard. Open NestLink in a modern browser and sign in. For tenants, install the mobile app (iOS/Android) if provided by the building, then sign in with the invitation flow.

• Web dashboard: works in modern browsers (Chrome/Edge/Safari/Firefox)
• Tenant mobile app: iOS/Android build distributed by the building/team
• No local setup required for standard usage

After subscription/signup, the Client (Owner/Manager) configures the organization and first building. This is the foundation for apartments and tenant invitations.

• Create your first Building (address, city, building settings)
• Add Apartments/Units and optionally attach owners/tenants later
• Invite Tenants to apartments via email/phone/invite link

NestLink is role-based by design. Permissions ensure people see only what they should and can perform only the actions assigned to them.

• Client (Owner/Manager): subscription + configuration + full building management
• Tenants: mobile/web tenant experience (announcements, posts, polls, incident reporting, etc.)

Organize your community structure. Buildings contain apartments (units). Tenants are linked to apartments so permissions and visibility can be scoped correctly.

• Create and edit buildings: address, status, amenities, configuration fields
• Create apartments/units per building; track unit count and occupancy
• Assign tenants to units (primary tenant, additional occupants)
• Use building/unit scope for announcements, polls, incidents, and posts

Invite tenants to join and connect them to apartments. This enables tenant actions (poll voting, incident reporting, comments, etc.) and ensures the right people receive the right updates.

• Invite tenants by email (and optionally phone number)
• Link tenants to apartments and set primary/secondary status
• Control what tenants can access based on unit/building membership
• Handle re-invites and access resets cleanly

Announcements are official messages for the building community. They are designed to replace fragmented chat threads with structured, searchable updates.

• Create announcements scoped to a building (or specific audience if supported)
• Include important details: what, when, who is affected, next steps
• Tenants receive updates in-app (and optionally via other channels depending on setup)
• Announcements remain searchable and auditable for later reference

Posts are more conversational than announcements. Use them for community discussions, suggestions, questions, and informal communication between tenants and building staff.

• Create posts with text and optional images (where enabled)
• Comment threads keep context in one place
• Like/react to posts and comments (optional feature depending on your implementation)

Polls enable transparent decisions. Clients create a poll, tenants vote, and results are tracked clearly. Perfect for repairs, budgets, contractor selection, and building rules.

• Create polls with question, options, and voting window (open/close dates)
• Track participation and outcomes in a transparent way
• Restrict polls by building/audience rules as configured
• Optionally enforce: one vote per tenant / per apartment (depends on your logic)
• Archive results for accountability and future reference

Tenants can report issues with details and photos. Client manage triage, status updates, and resolution. This creates a single source of truth for building problems.

• Tenant submits report: category, description, location, urgency
• Attach photos directly from mobile camera (where enabled)
• Track status: submitted → in progress → resolved (example)
• Close the incident with resolution details for transparency

Notifications keep everyone in sync. NestLink can notify tenants and clients about announcements, poll events, incident status changes, and important activity.

• In-app notifications for critical events
• Push notifications for mobile users (when enabled)
• Clear triggers: new announcement, poll opened/closed, incident update
• Reduce missed information and unnecessary calls/messages

NestLink is subscription-based, commonly priced per apartment.

• Pay per apartment (scales with community size)
• Track subscription status (trial/active/inactive, if applicable to your system)
• Centralized plan information for transparency

NestLink is designed around least-privilege access and clear boundaries between clients, and tenants. Authentication flows can include modern security options depending on your setup.

• Authentication and session management via your auth provider (e.g., Supabase Auth)
• Optional 2FA (TOTP) for higher security accounts
• Role-based authorization across dashboard and mobile
• Data is scoped by client/building/apartment relations where configured

Quick answers to common questions about using NestLink.

• Is NestLink web-only or mobile-only? → Both (web dashboard + tenant mobile/web)
• How do incidents work? → Tenants submit; clients manage status; resolution is tracked