Privacy Policy
Last Updated: January 15, 2024
Introduction
NestLink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our mobile application (collectively, the "Service").
Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
This Privacy Policy applies to all users of the Service, including without limitation users who are browsers, customers, merchants, vendors, and/or contributors of content.
Information We Collect
We collect several types of information from and about users of our Service, including:
Personal Information
Personal Information is information that identifies you as an individual or relates to an identifiable individual. We may collect the following types of Personal Information:
- Contact Information
Name, email address, postal address, phone number, and other similar contact information.
- Account Information
Username, password, account preferences, and other information needed to create and maintain your account.
- Payment Information
Credit card numbers, billing address, and other payment details. Note: full payment information is not stored on our servers.
- Community Information
Information about your residential community, such as address, number of units, and community rules.
Usage and Technical Information
We automatically collect certain information when you visit, use, or navigate our Service. This information does not reveal your specific identity but may include:
- Device Information
Computer or mobile device information, including operating system, device type, and browser type.
- Usage Data
Information about how you use our Service, such as the pages you visit, the time and date of your visits, and the time spent on those pages.
- IP Address
Your device's Internet Protocol address and location information.
- Cookies and Similar Technologies
Information collected through cookies, web beacons, and other tracking technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
| Purpose | Description |
|---|---|
| Provide and Maintain the Service | To operate our Service, maintain your account, and provide the features and functionality you request. |
| Improve and Develop the Service | To understand how users interact with our Service, identify areas for improvement, and develop new features and functionality. |
| Communicate with You | To respond to your inquiries, provide customer support, send administrative messages, and deliver marketing communications. |
| Process Transactions | To process payments, subscriptions, and other transactions you initiate through the Service. |
| Security and Fraud Prevention | To detect, prevent, and address technical issues, security breaches, and fraudulent activities. |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes. |
Information Sharing and Disclosure
We may share your information in the following situations:
- Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
- Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Requirements
We may disclose your information where required to do so by law or in response to valid requests by public authorities.
- With Your Consent
We may share your information with your consent or at your direction.
- Community Members
Certain information may be shared with other members of your residential community as part of the Service functionality.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We use industry-standard encryption technologies when transferring and receiving personal information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you request that your account be deleted, we will delete your information as soon as practicable, although we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access
You have the right to request copies of your personal information.
- Rectification
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure
You have the right to request that we erase your personal information, under certain conditions.
- Restriction
You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object
You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you wish to exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.
Third-Party Services
Our Service may contain links to other websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
We may use third-party service providers to help us operate our Service or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
International Data Transfers
Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the Service following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email:
privacy@NestLink.com
- By mail:
NestLink, 123 Community Lane, Suite 456, Boston, MA 02110, United States